PixelPerfect receives a multitude of customer queries every day. They use Deskhero's ticket management system to handle these efficiently. Deskhero's AI analyzes the content of these tickets and suggests suitable responses based on previous tickets and knowledge base articles. This has significantly reduced the time taken to resolve each ticket.
The AI-enhanced search bar in Deskhero provides accurate solutions to customer queries. It uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to deliver the most relevant search results.
PixelPerfect uses the custom fields feature of Deskhero to categorize and prioritize tickets. The AI capabilities of Deskhero predict the urgency and complexity of incoming tickets, aiding the support team in effectively managing their tasks.
PixelPerfect has seamlessly integrated Deskhero with their existing systems using the platform's REST API. This has improved the overall operational efficiency.
Deskhero's AI-powered knowledge base has been a significant asset for PixelPerfect. The AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website, ensuring the knowledge base is always updated with minimal effort.
How does Deskhero's AI help in handling tickets?
Deskhero's AI analyzes the content of incoming tickets and suggests suitable responses based on previous tickets and knowledge base articles.
How does the AI-enhanced search bar function in Deskhero?
The AI-enhanced search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to deliver the most relevant search results.
How does Deskhero's AI-powered knowledge base remain updated?
Deskhero's AI generates articles from Word, PowerPoint, PDF files, and scrapes data from the company's website, ensuring the knowledge base is always updated with minimal effort.
* This article provides an example of how a fictive company in the Ad network services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
