Recovery Pathways uses Deskhero's AI to manage their extensive knowledge base of treatment methods, therapies, and patient success stories. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies and enhance search results, improving the quality of their customer support.
With Deskhero's custom fields, Recovery Pathways can effectively categorize and manage their client data. This structured data helps the AI to provide personalized and accurate information to the clients based on their specific needs and treatment progress.
The comprehensive search bar of Deskhero, powered by AI, enables Recovery Pathways to quickly find relevant information from their extensive database. This feature significantly reduces the time spent on searching for information, allowing the staff to focus more on providing care to the clients.
Deskhero's ticket management system, combined with its AI capabilities, helps Recovery Pathways to efficiently handle client queries and issues. The AI suggests replies based on the context of the ticket, helping the staff to provide quick and accurate responses.
Finally, the REST API of Deskhero allows Recovery Pathways to integrate their existing systems with Deskhero. This seamless integration further enhances the efficiency of their operations and customer support.
How does Deskhero's AI improve the quality of our customer support?
Deskhero's AI improves the quality of customer support by suggesting replies based on the context of the tickets and the information available in the knowledge base. This feature ensures that your clients receive accurate and personalized responses.
How does the comprehensive search bar of Deskhero work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from your database. You just need to enter your query, and the AI will provide you with the most relevant results.
Can we customize the fields in Deskhero to suit our needs?
Yes, Deskhero allows you to create custom fields based on your specific needs. This feature helps you to categorize and manage your client data effectively.
* This article provides an example of how a fictive company in the Addiction Treatment Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
