Healing Horizons uses Deskhero's AI to manage their vast knowledge base of treatment options, therapies, and patient information. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies and enhance search results, improving the efficiency of their operations.
With Deskhero's custom fields, Healing Horizons can effectively categorize and manage their client data. This structured data helps the AI to provide personalized and accurate services to the clients based on their specific needs and treatment plans.
The comprehensive search bar of Deskhero, powered by AI, helps Healing Horizons to quickly find relevant information from their extensive database. This feature significantly reduces the time spent on searching for information, allowing the staff to focus more on providing care to the clients.
Deskhero's ticket management system, combined with its AI capabilities, enables Healing Horizons to efficiently handle client queries and issues. The AI suggests replies based on the context of the ticket, helping the staff to provide quick and accurate responses.
Finally, the REST API of Deskhero allows Healing Horizons to integrate their existing systems with Deskhero. This seamless integration further enhances the efficiency of their operations and customer support.
How does Deskhero's AI help in managing our knowledge base?
Deskhero's AI helps in managing your knowledge base by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies and enhance search results.
How does the ticket management system of Deskhero work?
Deskhero's ticket management system allows you to efficiently handle client queries and issues. The AI suggests replies based on the context of the ticket, helping you to provide quick and accurate responses.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero can be integrated with your existing systems using its REST API. This seamless integration allows you to leverage the features of Deskhero without disrupting your existing workflows.
* This article provides an example of how a fictive company in the Addiction Treatment Centers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
