Recovery Pathways uses Deskhero's structured data lists and custom fields to manage client information. This allows the counselors to quickly access relevant information about each client, enabling them to provide more personalized and effective support.
The company also utilizes Deskhero's custom email domains and user groups to handle communication with clients. This ensures that all communications are secure and confidential, which is critical in the field of addiction counseling.
Deskhero's ticket management and kanban board features have revolutionized Recovery Pathways' workflow. The support team can easily track and prioritize tasks, leading to quicker response times and higher client satisfaction.
Recovery Pathways has built an extensive library of resources for their clients using Deskhero's knowledge base. The platform's AI capabilities automatically generate articles from word, powerpoint, pdf files, and scraped website data, saving the team considerable time and effort.
Lastly, Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. The embeddings are used to find relevant content which is sent through OpenAIs ChatGPT to generate suggested replies and enhancing search results. This has greatly improved the effectiveness of Recovery Pathways' support team, allowing them to provide better support to their clients.
How does Deskhero improve the effectiveness of Recovery Pathways' support team?
Deskhero improves the effectiveness of Recovery Pathways' support team by organizing client information, streamlining their workflow, and automating the creation of knowledge base articles. The platform's advanced AI capabilities also generate suggested replies and enhance search results, further improving the team's effectiveness.
How does Deskhero ensure the security of communications?
Deskhero ensures the security of communications by using custom email domains and user groups. This ensures that all communications are secure and can only be accessed by authorized individuals.
How does Deskhero's AI capabilities enhance Recovery Pathways' knowledge base?
Deskhero's AI capabilities enhance Recovery Pathways' knowledge base by automatically generating articles from word, powerpoint, pdf files, and scraped website data. This saves the team considerable time and effort, and ensures that the knowledge base is always up-to-date with the latest information.
* This article provides an example of how a fictive company in the Addictions counseling industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
