HomeAid provides a variety of housing programs and services. They needed a way to manage their extensive knowledge base and provide quick, accurate responses to customer queries. They chose Deskhero for its advanced AI capabilities and comprehensive knowledge base management features.
Using Deskhero, HomeAid was able to generate knowledge base articles from Word, PowerPoint, and PDF files. This made it easy for them to create a comprehensive and organized knowledge base.
Deskhero's advanced AI capabilities were instrumental in enhancing HomeAid's knowledge base. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and enhance search results. This made it easier for customers to find the information they needed.
HomeAid also used Deskhero's website scraping feature to pull in relevant information from their website and add it to their knowledge base. This further enriched their knowledge base and improved the accuracy of their search results.
Overall, HomeAid found that Deskhero's AI capabilities greatly improved their knowledge base and customer support. They were able to provide more accurate and timely responses to customer queries, leading to higher customer satisfaction.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and enhance search results. This makes it easier for customers to find the information they need.
Can Deskhero generate knowledge base articles from Word, PowerPoint, and PDF files?
Yes, Deskhero can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to create a comprehensive and organized knowledge base.
Does Deskhero's website scraping feature improve the accuracy of search results?
Yes, the website scraping feature pulls in relevant information from your website and adds it to the knowledge base. This enriches the knowledge base and improves the accuracy of search results.
* This article provides an example of how a fictive company in the Administration of Housing Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
