HousingHero manages a large volume of customer queries daily. They needed a solution that could help them organize, prioritize, and respond to these queries more efficiently. They chose Deskhero for its advanced AI capabilities and comprehensive ticket management system.
With Deskhero, HousingHero was able to structure their data lists and create custom fields for their unique needs. The platform's user groups feature allowed them to assign specific roles and responsibilities to their team members, ensuring that tickets are handled by the right person.
Deskhero's advanced AI capabilities were a game-changer for HousingHero. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to find relevant content and generate suggested replies. This significantly reduced the time spent on each ticket and improved the quality of their responses.
HousingHero also utilized Deskhero's website scraping feature to pull in relevant information from their website. This information was used by the AI to enhance search results and provide more accurate responses to customer queries.
Overall, HousingHero found that Deskhero's AI capabilities greatly improved their customer support efficiency and response times. They were able to handle more tickets in less time, while still providing high-quality responses.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content and generate suggested replies. This reduces the time spent on each ticket and improves the quality of responses.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature pulls in relevant information from your website. This information is used by the AI to enhance search results and provide more accurate responses to customer queries.
Can Deskhero handle a large volume of customer queries?
Yes, Deskhero is designed to efficiently manage a large volume of customer queries. It organizes and prioritizes tickets, ensuring they are handled by the right person in a timely manner.
* This article provides an example of how a fictive company in the Administration of Housing Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
