EduPrime uses Deskhero's AI capabilities to manage the vast amount of tickets they receive daily. The AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and uploaded files like policies and manuals. This analysis helps generate suggested replies, significantly reducing the time taken to respond to queries and improving overall customer satisfaction.
Deskhero's AI also enhances EduPrime's search results. By leveraging the same OpenAI Embeddings, the AI can find relevant content from the company's extensive database. This feature is particularly useful when dealing with complex queries that require comprehensive information from various sources.
Additionally, EduPrime utilizes Deskhero's website scraping feature to keep their knowledge base up-to-date. The AI can scrape data from specified websites and automatically update the knowledge base, ensuring that the support team always has the most recent and relevant information at their disposal.
Deskhero's custom fields and structured data lists allow EduPrime to organize their tickets and user groups efficiently. This organization, combined with the AI's ability to generate suggested replies, enables the support team to handle multiple queries simultaneously, improving their productivity.
Finally, EduPrime uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage Deskhero's advanced AI capabilities without disrupting their current workflows.
How does Deskhero's AI improve EduPrime's response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies. This feature significantly reduces the time taken to respond to queries.
How does Deskhero's AI enhance EduPrime's search results?
The AI uses OpenAI Embeddings to find relevant content from EduPrime's extensive database, enhancing the search results and making it easier to handle complex queries.
How does EduPrime keep their knowledge base up-to-date?
EduPrime uses Deskhero's website scraping feature. The AI can scrape data from specified websites and automatically update the knowledge base.
* This article provides an example of how a fictive company in the Administration of Primary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
