GovAdmin Services manages a wide range of government programs. They needed a comprehensive solution to manage their customer support tickets, keep track of their various tasks, and provide quick and accurate responses to their clients. Deskhero provided the perfect solution with its advanced AI capabilities.
The AI feature of Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This allowed GovAdmin Services to quickly find relevant content and generate suggested replies to their customers' queries. It significantly reduced the time spent on each ticket and improved the quality of their customer service.
Deskhero's AI also enhanced the search results in their knowledge base. By using the AI's understanding of the context and content, GovAdmin Services could provide more accurate and relevant information to their clients. This not only improved customer satisfaction but also reduced the number of repeat queries.
Furthermore, the custom fields and structured data lists provided by Deskhero allowed GovAdmin Services to organize their tasks and tickets effectively. The kanban board gave them a visual overview of their workflow, helping them manage their tasks efficiently.
Overall, Deskhero's advanced AI capabilities have significantly improved GovAdmin Services' customer support services and streamlined their operations.
How does Deskhero's AI improve the quality of customer service?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to quickly find relevant content and generate suggested replies to customer queries. This reduces the time spent on each ticket and improves the accuracy of the responses.
How does Deskhero's AI enhance the search results in the knowledge base?
Deskhero's AI understands the context and content of the search query and uses this understanding to provide more accurate and relevant information from the knowledge base.
How does Deskhero help in managing tasks and tickets?
Deskhero provides features like custom fields and structured data lists for organizing tasks and tickets. It also provides a kanban board for a visual overview of the workflow.
* This article provides an example of how a fictive company in the Administration of programmes related to: industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
