AquaFun Waterpark receives hundreds of customer inquiries daily, ranging from ticketing issues to safety concerns. Prior to using Deskhero, their customer support team was overwhelmed and struggled to respond promptly.
With Deskhero, AquaFun has been able to streamline their customer support process. The platform's ticket management feature allows them to efficiently categorize and prioritize inquiries. The kanban board provides a visual overview of the support workflow, making it easier for the team to track progress.
The advanced AI capabilities of Deskhero have been particularly beneficial. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This has significantly reduced the time spent on crafting responses.
Additionally, the AI-enhanced search results have made it easier for the support team to find relevant information. This has improved the accuracy of their responses and increased customer satisfaction.
Overall, Deskhero has transformed AquaFun's customer support process, making it more efficient and effective.
How has Deskhero improved AquaFun's response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and other resources. This has significantly reduced the time spent on crafting responses, thus improving response time.
How does Deskhero help AquaFun prioritize customer inquiries?
Deskhero's ticket management feature allows AquaFun to categorize and prioritize inquiries. The kanban board provides a visual overview of the support workflow, helping the team track progress and prioritize tasks.
How has Deskhero improved the accuracy of AquaFun's customer support responses?
Deskhero's AI-enhanced search results make it easier for the support team to find relevant information. This has improved the accuracy of their responses, leading to increased customer satisfaction.
* This article provides an example of how a fictive company in the Administration of Recreational and Sports Facilities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
