Bright Future Academies has a vast amount of information that needs to be accessible to students, parents, and staff. This includes school policies, curriculum guides, and technical manuals for their online learning platform. Managing this information was a challenge until they implemented Deskhero.
With Deskhero, Bright Future Academies has been able to structure their knowledge base using data lists and custom fields. This has made it easier for users to find the information they need.
The platform's AI capabilities have been particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to generate suggested replies to inquiries. This has reduced the need for users to contact support for common questions, freeing up the support team to handle more complex inquiries.
Deskhero's AI also enhances search results, making it easier for users to find relevant information in the knowledge base. This has not only improved the user experience but also reduced the load on the support team.
Overall, Deskhero has transformed Bright Future Academies' knowledge base, making it more accessible and useful to their community.
How has Deskhero improved Bright Future Academies' knowledge base?
Deskhero has improved Bright Future Academies' knowledge base by structuring it with data lists and custom fields, generating suggested replies to inquiries, and enhancing search results.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data.
What benefits has Bright Future Academies experienced from using Deskhero?
Bright Future Academies has experienced improved accessibility and usefulness of their knowledge base, reduced load on the support team, and enhanced user experience since implementing Deskhero.
* This article provides an example of how a fictive company in the Administration of Secondary Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
