SocialCare has a vast knowledge base and numerous policies/manuals/presentations that are often referred to when dealing with customer queries. Using Deskhero's AI capabilities, they have been able to leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly.
Deskhero's AI also enhances the search results, making it easier for the support team to find the necessary information. This has reduced the time spent on each ticket, allowing the team to handle more queries in less time.
Moreover, Deskhero's AI capabilities generate suggested replies based on the relevant content found. This not only speeds up the response time but also ensures that the answers provided are accurate and consistent.
SocialCare also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant websites. This has reduced the manual effort required to maintain the knowledge base.
Overall, Deskhero's advanced AI capabilities have made SocialCare's customer support and helpdesk services more efficient and effective.
How does Deskhero's AI improve the efficiency of SocialCare's support team?
Deskhero's AI improves efficiency by quickly finding relevant content from previous tickets, knowledge base articles, and uploaded files. It also generates suggested replies and enhances search results, reducing the time spent on each ticket.
How does Deskhero's AI ensure the accuracy of the responses provided by SocialCare's support team?
Deskhero's AI generates suggested replies based on the relevant content found. This ensures that the answers provided are accurate and consistent with the information in the knowledge base and other resources.
How does Deskhero's website scraping feature benefit SocialCare?
Deskhero's website scraping feature keeps SocialCare's knowledge base updated with the latest information from relevant websites. This reduces the manual effort required to maintain the knowledge base.
* This article provides an example of how a fictive company in the Administration of Social and Community Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
