OfficeAssist Inc. has a comprehensive knowledge base that includes articles generated from Word, PowerPoint, PDF files, and data scraped from their website. With such a vast amount of information, finding relevant content can be challenging. Deskhero's comprehensive search bar and advanced AI capabilities solve this problem.
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles and other uploaded files to enhance the search results. When a customer service representative or a client searches for information, the AI uses these embeddings to find the most relevant content. This significantly improves the relevance and speed of the search results.
OfficeAssist Inc. also uses Deskhero's custom email domains and user groups features to manage their customer support services. The custom email domains give their support services a professional look, while the user groups allow them to efficiently manage their customer service representatives.
The tickets management feature of Deskhero enables OfficeAssist Inc. to effectively handle customer queries. The kanban board provides a visual representation of the tickets, making it easy to track their progress.
By using Deskhero, OfficeAssist Inc. has been able to enhance their knowledge base search and improve their customer support services. The advanced AI capabilities of Deskhero have played a key role in achieving this.
How does Deskhero's AI enhance the knowledge base search?
Deskhero's AI leverages OpenAI Embeddings from the knowledge base articles and other uploaded files. When a search is made, the AI uses these embeddings to find the most relevant content, improving the relevance and speed of the search results.
What are the benefits of Deskhero's custom email domains and user groups features?
The custom email domains give the support services a professional look, while the user groups allow for efficient management of customer service representatives.
How does Deskhero's tickets management feature work?
Deskhero's tickets management feature allows for effective handling of customer queries. The kanban board provides a visual representation of the tickets, making it easy to track their progress.
* This article provides an example of how a fictive company in the Administrative Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
