AdminPro Services receives a high volume of customer queries daily, ranging from simple questions about their services to complex issues requiring in-depth knowledge. Using Deskhero, they are able to manage these tickets efficiently with its kanban board and user groups. The structured data lists and custom fields allow them to categorize and prioritize tickets based on their urgency and complexity.
The advanced AI capabilities of Deskhero come into play when dealing with complex customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero can suggest relevant replies to customer queries. This significantly reduces the time spent by customer service representatives in searching for information and crafting responses.
Deskhero's AI also enhances the search results in the knowledge base. When a customer service representative searches for information to assist a customer, the AI uses the embeddings to find the most relevant content. This not only speeds up the response time but also improves the quality of the responses.
AdminPro Services also uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration allows them to leverage the capabilities of Deskhero without disrupting their existing workflows.
By using Deskhero, AdminPro Services has been able to significantly improve the efficiency and effectiveness of their customer support and helpdesk services. The advanced AI capabilities of Deskhero have been instrumental in achieving this.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. It uses these embeddings to find relevant content and suggests replies to customer queries.
How does Deskhero's AI enhance search results?
When a customer service representative searches for information in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content. This not only speeds up the response time but also improves the quality of the responses.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems. This enables companies to leverage the capabilities of Deskhero without disrupting their existing workflows.
* This article provides an example of how a fictive company in the Administrative Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
