ExecuSupport Solutions deals with a wide range of customer queries on a daily basis. Managing these queries efficiently is crucial for their business. Deskhero's structured data lists and custom fields allow them to categorize and prioritize these queries, ensuring that urgent and complex issues are addressed promptly.
The advanced AI capabilities of Deskhero play a key role in handling customer queries. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, Deskhero can suggest relevant replies to customer queries. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
ExecuSupport Solutions also uses Deskhero's custom email domains to give their support services a professional look. The user groups feature allows them to manage their customer service representatives efficiently, ensuring that each representative is assigned tickets based on their expertise.
The tickets management feature of Deskhero, along with its kanban board, provides a visual representation of the tickets. This makes it easy for ExecuSupport Solutions to track the progress of each ticket and ensure that all queries are addressed in a timely manner.
By using Deskhero, ExecuSupport Solutions has been able to streamline their customer support services and improve their response times. The advanced AI capabilities of Deskhero have been instrumental in achieving this.
How does Deskhero's AI suggest replies to customer queries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. It uses these embeddings to find relevant content and suggest replies to customer queries. This speeds up the response time and ensures that the responses are accurate and helpful.
What are the benefits of Deskhero's custom email domains and user groups features?
The custom email domains give the support services a professional look. The user groups feature allows for efficient management of customer service representatives, ensuring that each representative is assigned tickets based on their expertise.
How does Deskhero's tickets management feature work?
Deskhero's tickets management feature, along with its kanban board, provides a visual representation of the tickets. This makes it easy to track the progress of each ticket and ensure that all queries are addressed in a timely manner.
* This article provides an example of how a fictive company in the Administrative Support Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
