LearnForever receives a wide range of queries from its users, including course details, payment issues, and technical support. To manage these queries, LearnForever uses Deskhero's ticket management system. But the real game-changer is Deskhero's advanced AI capabilities.
The AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources. This content is then sent through OpenAI's ChatGPT to generate suggested replies. This has significantly reduced the response time and improved the accuracy of the replies.
LearnForever also uses Deskhero's AI to enhance search results. When a user searches for a term, the AI scans the entire database of resources to provide the most relevant results. This has led to a significant decrease in repeat queries and improved user satisfaction.
Moreover, LearnForever uses Deskhero's REST API to integrate the platform with its existing systems. This ensures all customer interactions are tracked and managed effectively.
By leveraging Deskhero's AI capabilities, LearnForever has been able to enhance the efficiency of its customer support, improve user satisfaction, and allow its customer support team to focus on more complex issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
When a user searches for a term, Deskhero's AI scans the entire database of resources to provide the most relevant results. This includes knowledge base articles, previous tickets, and other uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Adult & Continuing Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
