LearnAdvance has a large number of customers who often have queries about their courses and policies. Deskhero's AI capabilities have helped them to handle these queries more efficiently. The AI uses OpenAI Embeddings to generate suggested replies for customer queries, reducing the response time and improving the quality of the responses.
The AI also enhances search results by finding relevant content from LearnAdvance's comprehensive knowledge base, uploaded files, and scraped website data. This has made it easier for the helpdesk team to find the information they need to resolve customer issues.
Deskhero's AI capabilities have also been used to automate the ticket management process. The AI categorizes and prioritizes tickets based on their content, ensuring that the most urgent issues are addressed first.
Moreover, the AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for LearnAdvance to keep their knowledge base up-to-date with the latest course materials and policies.
Overall, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of LearnAdvance's helpdesk services. The helpdesk team is now able to resolve issues faster and provide better service to their customers.
How does Deskhero's AI improve the quality of responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, improving the quality of the responses.
How does Deskhero's AI make it easier for the helpdesk team to find the information they need?
The AI enhances search results by finding relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for the helpdesk team to find the information they need to resolve customer issues.
How does Deskhero's AI help to keep the knowledge base up-to-date?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to keep the knowledge base up-to-date with the latest course materials and policies.
* This article provides an example of how a fictive company in the Adult & Continuing Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
