ContinuEd receives a high volume of inquiries daily, ranging from course details, payment issues, to technical support. The company uses Deskhero's ticket management feature to track and manage these inquiries. However, the real game-changer is the advanced AI capabilities that Deskhero offers. By leveraging OpenAI Embeddings, Deskhero can analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
This content is then sent through OpenAI's ChatGPT to generate suggested replies. This not only reduces the time taken to respond to a query but also ensures that the responses are accurate and relevant. The AI also learns from each interaction, improving its responses over time.
ContinuEd also uses Deskhero's AI capabilities to enhance search results. When a user searches for a term, the AI analyzes the entire database of knowledge base articles, tickets, and other resources to provide the most relevant results. This has significantly reduced the number of repeat queries and improved user satisfaction.
Moreover, ContinuEd uses Deskhero's REST API to integrate the platform with its existing systems. This allows for seamless data exchange and ensures that all customer interactions are tracked and managed effectively.
Overall, Deskhero's AI capabilities have enabled ContinuEd to handle customer queries more efficiently, improve user satisfaction, and free up their customer support team to focus on more complex issues.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other resources. It then sends this content through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
When a user searches for a term, Deskhero's AI analyzes the entire database of resources to provide the most relevant results. This includes knowledge base articles, previous tickets, and other uploaded files.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows it to be integrated with existing systems for seamless data exchange.
* This article provides an example of how a fictive company in the Adult & Continuing Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
