SkillPath has a large customer base with diverse needs and queries. Deskhero's AI capabilities have helped them to handle this diversity effectively. The AI uses OpenAI Embeddings to generate suggested replies for customer queries, reducing the response time and improving the accuracy of the responses.
The AI also enhances search results by finding relevant content from SkillPath's extensive knowledge base, uploaded files, and scraped website data. This has made it easier for customers to find the information they need without having to contact the support team.
Deskhero's AI capabilities have also been used to automate the ticket management process. The AI categorizes and prioritizes tickets based on their content, ensuring that the most urgent issues are addressed first.
Moreover, the AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This has made it easier for SkillPath to keep their knowledge base up-to-date with the latest course materials and policies.
Overall, Deskhero's AI capabilities have significantly improved the customer experience at SkillPath. Customers are now able to get the information they need faster and more accurately, leading to higher customer satisfaction.
How does Deskhero's AI improve the accuracy of responses to customer queries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to generate suggested replies, improving the accuracy of the responses.
How does Deskhero's AI make it easier for customers to find the information they need?
The AI enhances search results by finding relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for customers to find the information they need without having to contact the support team.
How does Deskhero's AI help to keep the knowledge base up-to-date?
The AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easier to keep the knowledge base up-to-date with the latest course materials and policies.
* This article provides an example of how a fictive company in the Adult & Continuing Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
