Harmony Adult Care, a leading provider of adult day care services, needed a solution to manage their growing customer queries and complaints. They chose Deskhero for its advanced AI capabilities and comprehensive features.
Using Deskhero, Harmony was able to create a robust knowledge base by generating articles from Word, PowerPoint, PDF files, and even scraping data from their website. The AI capabilities of Deskhero used OpenAI Embeddings to find relevant content from these sources, enhancing the quality and relevance of the knowledge base.
The AI-powered comprehensive search bar made it easy for Harmony's support team to find relevant information from the knowledge base, reducing response times and improving customer satisfaction. The suggested replies generated by OpenAI's ChatGPT further enhanced the efficiency of the support team.
Harmony also utilized Deskhero's custom fields, user groups, and ticket management features to organize and manage customer queries effectively. The custom email domains feature ensured brand consistency in their communications.
By implementing Deskhero, Harmony Adult Care was able to create a comprehensive knowledge base, improve the efficiency of their customer support, and enhance customer satisfaction.
How did Deskhero help Harmony create a comprehensive knowledge base?
Deskhero's AI capabilities used OpenAI Embeddings to find relevant content from Word, PowerPoint, PDF files, and website data. This content was used to generate knowledge base articles, enhancing the quality and relevance of the knowledge base.
How did the AI-powered comprehensive search bar improve the support team's efficiency?
The AI-powered comprehensive search bar made it easy for the support team to find relevant information from the knowledge base quickly, reducing response times and improving customer satisfaction.
How did Deskhero's ticket management features benefit Harmony?
Deskhero's ticket management features allowed Harmony to organize and manage customer queries effectively, improving the efficiency of their customer support.
* This article provides an example of how a fictive company in the Adult Day Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
