Golden Years Day Services, a renowned adult day care service provider, was facing challenges in managing their helpdesk services due to increasing customer queries. They decided to implement Deskhero for its advanced AI capabilities and comprehensive features.
Golden Years used Deskhero's AI capabilities to leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and website data. This helped them find relevant content quickly, which was then used to generate suggested replies, significantly reducing response times and improving the quality of responses.
The AI-powered comprehensive search bar made it easy for Golden Years' support team to find relevant information from the knowledge base, previous tickets, or uploaded files. This not only improved the efficiency of the support team but also enhanced the quality of their responses.
Golden Years also utilized Deskhero's custom fields, user groups, and ticket management features to organize and manage customer queries effectively. The custom email domains feature ensured brand consistency in their communications.
By implementing Deskhero, Golden Years Day Services was able to streamline their helpdesk services, improve the efficiency of their customer support, and enhance customer satisfaction.
How did Deskhero's AI capabilities improve Golden Years' helpdesk services?
Deskhero's AI capabilities leveraged OpenAI Embeddings from various sources to find relevant content quickly. This content was then used to generate suggested replies, reducing response times and improving the quality of responses.
How did the AI-powered comprehensive search bar enhance the support team's efficiency?
The AI-powered comprehensive search bar made it easy for the support team to find relevant information quickly, improving their efficiency and the quality of their responses.
What benefits did the custom fields, user groups, and ticket management features provide?
These features allowed Golden Years to organize and manage customer queries effectively, improving the efficiency of their customer support.
* This article provides an example of how a fictive company in the Adult Day Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
