CareerLeap receives a high volume of inquiries related to career advice, course details, and more. Deskhero's ticket management system allows them to efficiently handle these inquiries, ensuring that each customer receives a timely response.
Deskhero's AI capabilities have been a game-changer for CareerLeap's customer service. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, significantly reducing the time spent on crafting responses and improving the accuracy of the replies.
CareerLeap also uses Deskhero's knowledge base feature to provide customers with a self-service option. The AI can generate articles from Word, PowerPoint, and PDF files, creating a comprehensive resource that customers can refer to for common queries. This has reduced the number of repetitive inquiries and improved customer satisfaction.
With Deskhero's website scraping feature, CareerLeap can automatically update their knowledge base with the latest information from relevant websites. This ensures that customers always have access to the most current and accurate information.
Finally, Deskhero's comprehensive search bar, powered by AI, has made it easy for CareerLeap's customer support team to quickly find the information they need. This has further improved their service efficiency and the overall customer experience.
How does Deskhero's AI capabilities improve the accuracy of replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, improving the accuracy of the replies.
How does Deskhero's knowledge base feature improve customer satisfaction?
Deskhero's AI can generate knowledge base articles from various file types, creating a comprehensive resource that customers can refer to for common queries. This provides a self-service option for customers, reducing the number of repetitive inquiries and improving customer satisfaction.
How does Deskhero's website scraping feature ensure access to the most current information?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest information from relevant websites. This ensures that customers always have access to the most current and accurate information.
* This article provides an example of how a fictive company in the Adult education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
