EduBridge receives hundreds of inquiries daily from potential students, existing students, and alumni. Managing these inquiries was a challenge until they started using Deskhero. The ticket management feature allows them to categorize and prioritize tickets, ensuring that urgent issues are addressed promptly.
Deskhero's AI capabilities have been instrumental in improving EduBridge's customer service. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on crafting responses.
The knowledge base feature of Deskhero has also been beneficial for EduBridge. The AI can generate articles from Word, PowerPoint, and PDF files, making it easy to create a comprehensive and easily accessible resource for customers. This has reduced the number of repetitive queries, allowing the customer support team to focus on more complex issues.
Deskhero's website scraping feature has enabled EduBridge to keep their knowledge base up-to-date with the latest information from relevant websites. This ensures that customers always have access to the most current and accurate information.
Finally, the comprehensive search bar powered by AI has made it easy for EduBridge's customer support team to find the information they need quickly. This has further improved their response time and the overall efficiency of their customer support.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then used to generate suggested replies, reducing the time spent on crafting responses.
How does Deskhero's knowledge base feature work?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This makes it easy to create a comprehensive and easily accessible resource for customers.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature enables you to keep your knowledge base up-to-date with the latest information from relevant websites. This ensures that customers always have access to the most current and accurate information.
* This article provides an example of how a fictive company in the Adult education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
