Mature Minds Institute, a renowned institution offering adult education programs, was looking for a way to improve their knowledge base and provide better support to their users. They needed a solution that could handle a wide variety of queries and provide accurate responses.
Deskhero's advanced AI capabilities provided the perfect solution. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, Deskhero was able to generate suggested replies, significantly reducing the time taken to respond to each ticket.
The AI also enhanced the search results, making it easier for the support team to find relevant information quickly. This not only improved the efficiency of the helpdesk services but also enriched the knowledge base with accurate and relevant content.
Furthermore, the structured data lists feature allowed Mature Minds Institute to organize their knowledge base in a more structured and accessible manner. The custom fields feature helped them to categorize tickets based on the type of query, making it easier to manage and respond to them.
Overall, Deskhero's AI-enhanced solutions improved Mature Minds Institute's knowledge base, providing better support to their users and increasing their customer satisfaction.
How did Deskhero's AI capabilities improve Mature Minds Institute's knowledge base?
Deskhero's AI capabilities improved the knowledge base by generating suggested replies and enhancing search results, making it easier to find relevant information quickly and enriching the knowledge base with accurate content.
What features of Deskhero did Mature Minds Institute find most useful?
Mature Minds Institute found the AI capabilities, structured data lists, and custom fields most useful in improving their knowledge base.
Did Deskhero improve Mature Minds Institute's customer satisfaction?
Yes, by providing better support and accurate information, Deskhero helped Mature Minds Institute increase their customer satisfaction.
* This article provides an example of how a fictive company in the Adult education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
