SkillMaster offers a wide range of courses, leading to a high volume of inquiries about course details, enrollment procedures, and more. Deskhero's ticket management system allows SkillMaster to efficiently handle these inquiries, ensuring that no query goes unanswered.
Deskhero's AI capabilities have greatly improved the quality of SkillMaster's customer service. By leveraging OpenAI Embeddings from previous tickets and other resources, the AI generates suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and relevant.
SkillMaster also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI can generate articles from various file types, creating a comprehensive resource that customers can refer to for common queries. This has led to a reduction in the number of repetitive inquiries, freeing up the customer support team to handle more complex issues.
Deskhero's website scraping feature has been particularly useful for SkillMaster. It allows them to automatically update their knowledge base with the latest information from relevant websites, ensuring that customers always have access to the most current information.
Lastly, Deskhero's comprehensive search bar, powered by AI, has made it easy for SkillMaster's customer support team to quickly find the information they need. This has further improved their efficiency and the overall customer experience.
How does Deskhero's AI improve the quality of customer service?
Deskhero's AI leverages OpenAI Embeddings from previous tickets and other resources to generate suggested replies. This ensures that the responses are not only quick but also accurate and relevant.
How does Deskhero's knowledge base feature reduce the number of inquiries?
Deskhero's AI can generate knowledge base articles from various file types, creating a comprehensive resource that customers can refer to for common queries. This reduces the number of repetitive inquiries, allowing the customer support team to focus on more complex issues.
How does Deskhero's website scraping feature benefit customers?
Deskhero's website scraping feature allows companies to automatically update their knowledge base with the latest information from relevant websites. This ensures that customers always have access to the most current and accurate information.
* This article provides an example of how a fictive company in the Adult education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
