Harmony Adult Group Homes, a network of group homes across the country, was struggling with managing resident queries and complaints. They needed a solution that could handle the volume of requests and provide timely, accurate responses. They turned to Deskhero for its advanced AI capabilities.
With Deskhero, Harmony was able to structure their data lists, manage tickets, and create a knowledge base from existing documents like policies, manuals, and presentations. The AI capabilities of Deskhero leveraged OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content.
Deskhero's AI capabilities also enhanced Harmony's search results. When residents searched for information, the AI used embeddings from the knowledge base, uploaded files, and scraped website data to provide the most relevant results. This saved residents time and improved their experience with Harmony's support services.
The AI also suggested replies to resident queries. By analyzing previous tickets and the knowledge base, the AI could suggest accurate and helpful responses. This reduced the time staff spent on each ticket and increased resident satisfaction.
Overall, Harmony found that Deskhero's AI capabilities significantly improved their customer support. They were able to provide quicker, more accurate responses to resident queries, improving resident satisfaction and freeing up staff time for other tasks.
How does Deskhero's AI find relevant content?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. It also scrapes website data to enhance search results.
How does Deskhero's AI suggest replies?
The AI analyzes previous tickets and the knowledge base to suggest accurate and helpful responses to queries.
What benefits has Harmony seen from using Deskhero?
Harmony has seen improved customer support, quicker response times, and increased resident satisfaction since implementing Deskhero.
* This article provides an example of how a fictive company in the Adult group homes industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
