WordWise uses Deskhero's AI capabilities to manage the high volume of tickets they receive daily. The AI analyses previous tickets and knowledge base articles to suggest replies, reducing the time spent by support staff on each ticket. This has resulted in faster response times and increased customer satisfaction.
The custom fields and structured data lists provided by Deskhero allow WordWise to categorize and prioritize tickets effectively. This ensures that urgent issues are addressed promptly and less critical tickets are scheduled appropriately.
WordWise also leverages Deskhero's AI to enhance search results. By using OpenAI embeddings from uploaded files like policies, manuals, and presentations, the AI can provide more relevant search results, making it easier for support staff to find the information they need.
Deskhero's website scraping feature is used by WordWise to keep their knowledge base up-to-date. The AI can scrape information from various online resources related to adult literacy, ensuring that their knowledge base is always current and comprehensive.
Finally, WordWise uses Deskhero's REST API to integrate their existing systems with the platform. This seamless integration has improved the efficiency of their operations and reduced the need for manual data entry.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent by support staff on each ticket and improves response times.
How does Deskhero enhance search results?
Deskhero uses OpenAI embeddings from uploaded files like policies, manuals, and presentations to provide more relevant search results. This makes it easier for support staff to find the information they need.
What is the benefit of Deskhero's website scraping feature?
Deskhero's website scraping feature allows companies to keep their knowledge base up-to-date by scraping information from various online resources. This ensures that the knowledge base is always current and comprehensive.
* This article provides an example of how a fictive company in the Adult Literacy Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
