SpeedTrack uses Deskhero's advanced AI capabilities to generate OpenAI Embeddings from their extensive knowledge base, which includes training manuals, course materials, and past tickets. This allows them to quickly find relevant content when addressing customer queries, improving the speed and accuracy of their responses.
Deskhero's AI-powered suggested replies have significantly reduced the time SpeedTrack's support team spends on each ticket. By suggesting replies based on similar past tickets and relevant knowledge base articles, the AI helps the team provide accurate and helpful responses to customers faster than ever before.
SpeedTrack also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest driving regulations and best practices. The scraped data is used to generate new embeddings, further enhancing the AI's ability to suggest relevant replies and search results.
By integrating Deskhero's REST API, SpeedTrack has been able to automate many of their support processes, allowing their team to focus on more complex customer issues. This has greatly improved their overall customer service experience.
Overall, Deskhero's advanced AI capabilities have enabled SpeedTrack to provide faster, more accurate customer support, while also improving their internal efficiency.
How does Deskhero's AI improve SpeedTrack's helpdesk services?
Deskhero's AI uses OpenAI Embeddings generated from SpeedTrack's knowledge base and past tickets to suggest relevant replies to customer queries. This improves the speed and accuracy of their responses.
What is the benefit of using Deskhero's website scraping feature?
The website scraping feature allows SpeedTrack to keep their knowledge base updated with the latest driving regulations and best practices. This information is used to generate new embeddings, enhancing the AI's ability to suggest relevant replies and search results.
How does SpeedTrack use Deskhero's REST API?
SpeedTrack uses Deskhero's REST API to automate many of their support processes, allowing their team to focus on more complex customer issues. This improves their overall customer service experience.
* This article provides an example of how a fictive company in the Advanced/Specialized Driver Training Courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
