Outdoor Learning Expeditions deals with a high volume of inquiries from schools and individuals about their adventure-based learning programs. They use Deskhero's ticket management system to handle these inquiries. The AI capabilities of Deskhero suggest responses based on previous tickets and knowledge base articles, improving the efficiency of the support team.
The company uses Deskhero's custom fields and user groups to categorize tickets and customers. This helps in providing personalized service and improves the overall customer experience.
The company's knowledge base is extensive, containing information about their programs, safety measures, and other relevant details. Deskhero's AI capabilities enhance the search results by using OpenAI Embeddings from the knowledge base, making it easier for the support team to find and provide accurate information.
Deskhero's website scraping feature is used to keep the knowledge base updated with the latest information from relevant external sources. The AI capabilities ensure that only the most relevant and useful information is added to the knowledge base.
Lastly, the company uses Deskhero's REST API to integrate with their existing systems, creating a seamless workflow. The AI capabilities further enhance this integration by providing intelligent insights and suggestions.
How does Deskhero's AI capabilities improve the efficiency of the support team?
Deskhero's AI suggests responses based on previous tickets and knowledge base articles, reducing the time spent by the support team in crafting responses.
How does Deskhero ensure the relevance of information in the knowledge base?
Deskhero's AI enhances search results by using OpenAI Embeddings from the knowledge base. The website scraping feature also keeps the knowledge base updated with the latest information from relevant external sources.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems. The AI capabilities further enhance this integration by providing intelligent insights and suggestions.
* This article provides an example of how a fictive company in the Adventure Education industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
