OceanView Aquarium receives a multitude of inquiries every day, from ticket bookings to specific marine life questions. To handle this, they utilize Deskhero's structured data lists and custom fields to organize and manage customer queries efficiently.
With Deskhero's AI capabilities, OceanView can automatically generate suggested replies to customer queries. These suggestions are based on OpenAI embeddings from previous tickets, knowledge base articles, and other relevant data, ensuring accurate and timely responses.
OceanView also leverages Deskhero's AI to enhance their knowledge base. The AI can generate articles from various sources, including marine life manuals, safety guidelines, and even their website. This provides visitors with a comprehensive and up-to-date source of information.
The aquarium also uses Deskhero's AI-enhanced search bar to quickly find relevant information. Whether it's a past ticket or a specific detail in their extensive knowledge base, the AI delivers precise results instantly.
Finally, OceanView uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to fully utilize Deskhero's capabilities while maintaining their current operations.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and other relevant data to understand the context of the query. It then generates suggested replies based on this information.
How does Deskhero enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various sources like Word, PowerPoint, PDF files, and even scraped website data. It extracts relevant information and structures it into an easy-to-read format.
How does Deskhero's AI-enhanced search work?
Deskhero's search uses AI to understand the context of the search query. It then references the OpenAI embeddings from previous tickets, knowledge base articles, and other data to deliver the most relevant results.
* This article provides an example of how a fictive company in the Adventure Parks/Attractions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
