MountainPeak receives a plethora of customer inquiries daily, from booking expeditions to safety procedures. With Deskhero's AI capabilities, they can now efficiently manage these tickets. The AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, freeing up valuable time for the support team.
Deskhero's AI also enhances MountainPeak's search results. When customers use the comprehensive search bar, the AI uses the same embeddings to find the most relevant content from the knowledge base, scraped website data, and other sources. This has led to a significant reduction in the number of repeat queries and improved customer satisfaction.
MountainPeak also uses Deskhero's REST API to integrate their existing systems with Deskhero. This seamless integration allows them to maintain a single source of truth for all customer-related data, making it easier to track and respond to customer inquiries.
The custom fields feature of Deskhero allows MountainPeak to categorize tickets based on their nature, such as booking, safety, or equipment queries. This categorization helps the AI in generating more accurate and relevant responses.
Overall, Deskhero's AI capabilities have empowered MountainPeak Climbing Expeditions to deliver faster and more efficient customer support, leading to happier customers and a more productive support team.
How does Deskhero's AI improve ticket management?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for new tickets. This not only speeds up response times but also ensures consistency in responses.
How does Deskhero's AI enhance search results?
When a search is made using the comprehensive search bar, Deskhero's AI uses OpenAI embeddings to find the most relevant content from various sources like the knowledge base, scraped website data, and uploaded files. This leads to more accurate search results.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to seamlessly integrate your existing systems with Deskhero, maintaining a single source of truth for all customer-related data.
* This article provides an example of how a fictive company in the Adventure Sports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
