OceanDive receives a high volume of customer inquiries regarding scuba diving packages, safety measures, and equipment rentals. With Deskhero's AI capabilities, they can efficiently manage these tickets. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, greatly reducing the workload of the support team.
Deskhero's AI also improves OceanDive's search results. When customers use the comprehensive search bar, the AI uses embeddings to find the most relevant content from the knowledge base, scraped website data, and other sources. This has led to a significant increase in the accuracy of search results and a decrease in repeat queries.
OceanDive uses Deskhero's REST API to integrate their existing booking and customer management systems with Deskhero. This integration allows them to maintain a unified view of all customer interactions, making it easier to track and respond to customer inquiries.
The custom fields feature of Deskhero allows OceanDive to categorize tickets based on their type, such as package queries, safety concerns, or equipment rental questions. This categorization helps the AI in generating more precise and relevant responses.
Overall, Deskhero's AI capabilities have enabled OceanDive Scuba Adventures to provide prompt and accurate responses to customer inquiries, leading to improved customer satisfaction and a more efficient support team.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies for new tickets. This helps in providing quick and consistent responses to customer inquiries.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI embeddings to find the most relevant content from various sources when a search is made. This leads to more accurate search results and reduces the number of repeat queries.
Can Deskhero integrate with our existing booking system?
Yes, Deskhero provides a REST API that allows you to integrate your existing booking system with Deskhero, maintaining a unified view of all customer interactions.
* This article provides an example of how a fictive company in the Adventure Sports industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
