Peak Adventures receives a high volume of inquiries regarding their adventure packages, safety measures, and booking procedures. They use Deskhero's advanced AI capabilities to manage these inquiries effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
When a customer submits a query, Deskhero's AI suggests replies based on the embeddings, significantly reducing the response time. This feature has not only improved customer satisfaction but also reduced the workload on their customer support team.
Peak Adventures also uses Deskhero's comprehensive search bar enhanced by AI. This feature allows the support team to quickly find relevant information from the vast amount of data available, helping them answer complex queries more efficiently.
The company has also benefited from Deskhero's REST API, which they have integrated with their booking system. This integration allows the support team to access real-time booking information when handling customer inquiries.
Overall, Deskhero's AI capabilities have transformed Peak Adventures' customer support, making it more efficient and customer-friendly.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other data to generate suggested replies to customer inquiries.
How does the comprehensive search bar work?
The search bar uses AI to quickly find relevant information from the available data, helping the support team answer queries more efficiently.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate it with other systems.
* This article provides an example of how a fictive company in the Adventure Tourism Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
