ThrillSeeker receives a high volume of customer inquiries daily. These range from questions about booking procedures to inquiries about safety measures. To manage these effectively, ThrillSeeker uses Deskhero's ticket management system. But the real game-changer is the platform's advanced AI capabilities.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest replies to customer inquiries. This significantly reduces the time it takes for support agents to respond to customers, improving the overall customer experience.
ThrillSeeker also uses the AI to enhance search results within the platform. When a support agent searches for a specific issue, the AI uses the embeddings to find the most relevant content, helping the agent resolve the issue quickly.
Additionally, ThrillSeeker uses Deskhero's AI to scrape their website for updates on travel advisories or safety guidelines. These updates are then incorporated into their knowledge base, ensuring that their support agents always have the most current information.
In summary, Deskhero's AI capabilities have enabled ThrillSeeker to improve their customer support services, leading to increased customer satisfaction.
How does the AI suggest replies to customer inquiries?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context of the inquiry. It then generates a suggested reply based on this information.
How does the AI enhance search results?
When a support agent searches for a specific issue, the AI uses the embeddings to find the most relevant content from the knowledge base, previous tickets, and uploaded files.
How does the AI help in updating the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This feature allows companies to quickly update their knowledge base with the most recent information.
* This article provides an example of how a fictive company in the Adventure Travel Organizers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
