Adventura receives hundreds of inquiries daily from potential and existing customers about their various adventure packages. The company uses Deskhero's advanced AI capabilities to manage these inquiries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies. This significantly reduces the time taken to respond to customer inquiries, enhancing customer satisfaction.
Adventura also uses Deskhero's AI to enhance search results. When customers use the comprehensive search bar, the AI uses the OpenAI Embeddings to provide more relevant search results. This makes it easier for customers to find the information they need, reducing the number of support tickets.
Deskhero's AI capabilities have also been instrumental in managing Adventura's knowledge base. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has made it easier for Adventura to keep its knowledge base up-to-date and relevant.
Overall, Deskhero's AI capabilities have enabled Adventura to provide better customer support, improve response times, and manage its knowledge base more efficiently.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies to customer inquiries. This helps in managing customer inquiries more efficiently and improving response times.
How does Deskhero's AI enhance search results?
When customers use the comprehensive search bar, Deskhero's AI uses OpenAI Embeddings to provide more relevant search results. This makes it easier for customers to find the information they need.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and scrape data from the company's website. This makes it easier to keep the knowledge base up-to-date and relevant.
* This article provides an example of how a fictive company in the Adventure Travel Programs industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
