BrandBoost was finding it difficult to keep their knowledge base updated and relevant. The process of creating and updating articles was manual and time-consuming.
With Deskhero, BrandBoost was able to automate this process. The platform's knowledge base feature, combined with its advanced AI capabilities, automatically generates articles from Word, PowerPoint, PDF files, and even scraped website data.
Deskhero's AI also enhances the search results within the knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, it provides more relevant and accurate search results. This has made it easier for BrandBoost's clients to find the information they need.
Additionally, Deskhero's AI generates suggested replies for client queries based on the knowledge base. This feature has not only improved response times but also ensured that the responses are consistent and accurate.
Overall, Deskhero's AI capabilities have transformed BrandBoost's knowledge base, making it more efficient and effective.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI uses OpenAI Embeddings to understand the content of Word, PowerPoint, PDF files, and scraped website data. It then generates knowledge base articles based on this understanding.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to provide more relevant and accurate search results in the knowledge base.
How does Deskhero's AI generate suggested replies based on the knowledge base?
Deskhero's AI uses the information from the knowledge base to understand the context of the query and generate appropriate responses.
* This article provides an example of how a fictive company in the Advertising agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
