AdCraft receives numerous client queries daily, ranging from campaign updates to billing inquiries. Managing these requests was a challenge until they adopted Deskhero. With Deskhero's ticket management system, all client requests are organized and tracked efficiently. The kanban board feature provides a visual overview of all ongoing tickets, making it easier for the team to prioritize tasks.
With Deskhero's advanced AI capabilities, AdCraft has been able to automate responses to common queries. The AI leverages OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies. This has significantly reduced the time spent on repetitive queries, allowing the team to focus on more complex issues.
The custom fields and structured data lists features of Deskhero have enabled AdCraft to categorize and filter tickets based on specific client needs or campaign types. This has streamlined the process of assigning tasks to the appropriate team members.
Deskhero's comprehensive search bar, powered by AI, has made it easier for AdCraft's team to find relevant content quickly. Whether it's a past ticket, a knowledge base article, or a file uploaded to the platform, the AI-enhanced search delivers accurate results in seconds.
Finally, the REST API feature of Deskhero has allowed AdCraft to integrate the platform with their existing CRM and project management tools. This has resulted in a unified system that enhances collaboration and improves overall productivity.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings from previous tickets and knowledge base articles to generate suggested replies to incoming queries. This automation significantly reduces the time spent on responding to common, repetitive queries.
Can Deskhero integrate with other tools?
Yes, Deskhero's REST API allows it to integrate with a wide range of CRM and project management tools, creating a unified system that enhances collaboration and productivity.
How does the AI-enhanced search work?
Deskhero's AI-enhanced search uses OpenAI embeddings to deliver accurate results from past tickets, knowledge base articles, and uploaded files. It understands the context of your search query to provide the most relevant results.
* This article provides an example of how a fictive company in the Advertising agencies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
