BrandBoost Agency deals with a diverse range of clients, each with unique queries and requirements. With Deskhero, they have been able to create a comprehensive knowledge base that caters to all these needs. The AI capabilities of Deskhero analyze the knowledge base and generate suggested replies for the support team.
The kanban board feature of Deskhero is used by BrandBoost to manage their support tickets. The tickets are categorized based on their status, and the AI capabilities of Deskhero help in prioritizing them based on their urgency and relevance.
BrandBoost also uses the website scraping feature of Deskhero to keep an eye on their competitors' activities. The AI capabilities of Deskhero analyze this data and provide insights that help BrandBoost to stay ahead in the market.
The custom email domains feature of Deskhero allows BrandBoost to maintain their brand identity in their communication with the clients. This has helped in building trust and improving client engagement.
Finally, the REST API of Deskhero allows BrandBoost to integrate the platform with their existing CRM and project management tools, providing a unified platform for their support team.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI analyzes the knowledge base and generates suggested replies for the support team. This helps in providing quick and accurate responses to the clients.
How does Deskhero help in managing the support tickets?
The kanban board feature of Deskhero is used to manage the support tickets. The tickets are categorized based on their status, and the AI capabilities of Deskhero help in prioritizing them based on their urgency and relevance.
Can Deskhero be integrated with our existing CRM and project management tools?
Yes, the REST API of Deskhero allows you to integrate the platform with your existing CRM and project management tools, providing a unified platform for your support team.
* This article provides an example of how a fictive company in the Advertising and marketing agencies activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
