CreativeMinds Advertising receives a large volume of client queries daily. With Deskhero, they have been able to automate the ticket management process. The AI capabilities of Deskhero analyze the incoming queries, categorize them based on their nature and urgency, and suggest replies based on previous tickets and knowledge base articles.
The user groups feature of Deskhero allows CreativeMinds to assign tickets to specific teams or individuals based on their expertise. This ensures that the queries are handled by the most competent person, improving the quality of support.
CreativeMinds uses the knowledge base feature of Deskhero to store all their resources, including policies, manuals, and presentations. The AI capabilities of Deskhero analyze these documents and use the information to enhance the reply suggestions and search results.
The website scraping feature of Deskhero is used by CreativeMinds to gather information about the latest trends and competitor activities. This information is used by the AI to provide more relevant and up-to-date responses to the clients.
Finally, the REST API of Deskhero allows CreativeMinds to integrate the platform with their existing systems, creating a unified platform for their support operations.
How does Deskhero's AI capabilities enhance the ticket management process?
Deskhero's AI analyzes the incoming queries, categorizes them based on their nature and urgency, and suggests replies based on previous tickets and knowledge base articles. This automation optimizes the ticket management process.
How does Deskhero help in assigning tickets to the right person?
The user groups feature of Deskhero allows you to assign tickets to specific teams or individuals based on their expertise. This ensures that the queries are handled by the most competent person.
Can Deskhero be integrated with our existing systems?
Yes, the REST API of Deskhero allows you to integrate the platform with your existing systems, creating a unified platform for your support operations.
* This article provides an example of how a fictive company in the Advertising and marketing agencies activities industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
