AdInsight uses Deskhero's AI capabilities to manage their vast amount of customer inquiries. By leveraging OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to generate suggested replies, significantly reducing the time spent on each ticket.
The AI also enhances the search results, making it easier for the support team to find relevant information. This has led to an increase in the efficiency of the support team, allowing them to handle more tickets within the same amount of time.
Deskhero's AI capabilities have also been instrumental in improving the quality of AdInsight's customer support. The AI-generated responses are not only quick but also accurate, leading to higher customer satisfaction.
Additionally, AdInsight uses Deskhero's REST API to integrate the platform with their existing systems. This seamless integration has made it easier for the support team to access all the necessary information without having to switch between different platforms.
Overall, Deskhero's AI capabilities have enabled AdInsight to provide faster and more accurate customer support, leading to improved customer satisfaction and increased efficiency.
How does Deskhero's AI help in managing customer inquiries?
Deskhero's AI leverages OpenAI embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies for customer inquiries. This reduces the time spent on each ticket and increases the efficiency of the support team.
How does Deskhero improve the search results?
Deskhero uses advanced AI to enhance the search results. It uses OpenAI embeddings to find relevant content, making it easier for the support team to find the information they need.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that allows it to be integrated with other systems. This makes it easier for the support team to access all the necessary information without having to switch between different platforms.
* This article provides an example of how a fictive company in the Advertising and Promotion Research industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
