AdvertStar receives hundreds of client inquiries daily, ranging from campaign updates to billing queries. Managing these tickets manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate ticket management, categorizing them based on priority and type, ensuring no query goes unanswered.
The company also utilized Deskhero's custom fields and user groups features to personalize their client interactions. By assigning clients to specific groups, they were able to tailor their responses based on the client's needs and preferences.
AdvertStar's knowledge base was enriched by Deskhero's website scraping feature. This allowed them to pull relevant information from their website and other online resources, creating a comprehensive database for their support team.
Deskhero's advanced AI capabilities played a crucial role in improving AdvertStar's response efficiency. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduced the time spent crafting responses and improved the overall quality of their customer service.
Lastly, the comprehensive search bar and REST API provided by Deskhero enabled AdvertStar to seamlessly integrate their existing systems with the platform, further enhancing their customer support capabilities.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content of the inquiry. It then generates a suggested reply that is most relevant to the query.
Can Deskhero integrate with our existing systems?
Yes, Deskhero provides a REST API that allows you to seamlessly integrate it with your existing systems.
How does Deskhero ensure that no query goes unanswered?
Deskhero automates ticket management, categorizing them based on priority and type. This ensures that all queries are accounted for and addressed in a timely manner.
* This article provides an example of how a fictive company in the Advertising and Promotion industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
