BrandBoost receives a multitude of client requests daily, from campaign strategies to performance reports. Manually managing these tickets was proving to be inefficient. With Deskhero, they automated their ticket management, ensuring each ticket was handled effectively based on its priority and category.
BrandBoost used Deskhero's custom fields and user groups to personalize their client interactions. By grouping clients based on their needs and preferences, they were able to provide customized responses.
BrandBoost enriched their knowledge base using Deskhero's website scraping feature. This feature extracted relevant information from their website and other online resources, creating a comprehensive database for their support team.
Deskhero's advanced AI capabilities were key in improving BrandBoost's response quality. The AI leveraged OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This greatly reduced the time spent crafting responses and improved the overall quality of their customer service.
Finally, BrandBoost was able to seamlessly integrate Deskhero with their existing systems using the comprehensive search bar and REST API provided by the platform, further enhancing their customer support capabilities.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to understand the context and content of the inquiry. It then generates a suggested reply that is most relevant to the query.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to seamlessly integrate it with your existing systems.
How does Deskhero ensure effective handling of all queries?
Deskhero automates ticket management, categorizing them based on priority and type. This ensures that all queries are accounted for and handled effectively.
* This article provides an example of how a fictive company in the Advertising and Promotion industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
