CreativeMinds Advertising receives a multitude of client queries daily. They use Deskhero's ticket management system to handle these queries. The AI capabilities of Deskhero suggest replies based on previous tickets and knowledge base articles, improving the response time and quality.
CreativeMinds Advertising uses Deskhero's custom fields and structured data lists to keep track of their advertising campaigns. The AI capabilities of Deskhero enhance the search results, making it easier for the team to find relevant campaigns.
CreativeMinds Advertising maintains a knowledge base with articles generated from various sources. The AI capabilities of Deskhero help in managing this knowledge base by finding relevant content and enhancing the search results.
CreativeMinds Advertising uses Deskhero's user groups feature to assign tasks to specific teams. The AI capabilities of Deskhero suggest the most suitable team based on the task details and past performance, improving task assignment efficiency.
The REST API of Deskhero allows CreativeMinds Advertising to integrate the platform with their existing systems, improving their overall workflow. The AI capabilities of Deskhero further enhance this integration by providing relevant suggestions and improving search results.
How does Deskhero's AI capabilities improve helpdesk efficiency?
Deskhero's AI capabilities suggest replies based on previous tickets and knowledge base articles, reducing the time spent on crafting responses and improving the response quality.
How does Deskhero's AI capabilities enhance campaign tracking?
The AI capabilities of Deskhero enhance the search results, making it easier for the team to find relevant campaigns in the structured data lists.
How does Deskhero's AI capabilities improve task assignment efficiency?
Deskhero's AI capabilities suggest the most suitable team based on the task details and past performance, making task assignment more efficient.
* This article provides an example of how a fictive company in the Advertising and Public Relations Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
