PromoPulse was dealing with a high volume of customer queries and needed a solution to manage them effectively. They decided to implement Deskhero to optimize their helpdesk services.
Using Deskhero's AI capabilities, PromoPulse was able to categorize and prioritize customer queries, ensuring that urgent issues were addressed promptly. This led to a significant reduction in response times and an increase in customer satisfaction.
PromoPulse also used Deskhero's AI to generate suggested replies for common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the system was able to provide accurate and relevant responses, freeing up the support team to focus on more complex issues.
Deskhero's comprehensive search bar allowed PromoPulse's customers to find solutions to their queries quickly. The advanced AI capabilities of Deskhero enhanced the search results by using the structured data lists, custom fields, and user groups.
By implementing Deskhero, PromoPulse has significantly improved their helpdesk services, leading to increased customer satisfaction and loyalty.
How does Deskhero help in managing customer queries?
Deskhero's AI capabilities categorize and prioritize customer queries, ensuring that urgent issues are addressed promptly. This leads to a significant reduction in response times.
How does Deskhero generate suggested replies for common queries?
Deskhero leverages OpenAI Embeddings from previous tickets and knowledge base articles to generate accurate and relevant suggested replies for common queries.
How does Deskhero enhance search results?
Deskhero uses its advanced AI capabilities to enhance search results by utilizing structured data lists, custom fields, and user groups.
* This article provides an example of how a fictive company in the Advertising and related services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
