AdCrafters was facing a challenge in managing an increasing volume of customer support tickets. The company decided to implement Deskhero to streamline their ticket management process. With Deskhero's AI capabilities, AdCrafters was able to categorize and prioritize tickets based on their urgency and relevance, significantly reducing response times.
The AI feature of Deskhero also helped AdCrafters in generating suggested replies for common queries. By leveraging OpenAI Embeddings from previous tickets and knowledge base articles, the system was able to provide accurate and relevant responses, freeing up the support team to focus on more complex issues.
AdCrafters also utilized Deskhero's website scraping feature to gather data from their website and other online resources. This data was then used by the AI to further enhance the suggested replies and search results, providing a more personalized customer support experience.
With Deskhero's comprehensive search bar, AdCrafters' customers were able to find solutions to their queries quickly and efficiently. The advanced AI capabilities of Deskhero enhanced the search results by using the structured data lists, custom fields, and user groups.
Overall, Deskhero's AI capabilities have significantly improved AdCrafters' customer support services, leading to increased customer satisfaction and loyalty.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities categorize and prioritize tickets based on their urgency and relevance, which helps in faster resolution of customer queries.
How does Deskhero generate suggested replies?
Deskhero leverages OpenAI Embeddings from previous tickets, knowledge base articles, and scraped website data to generate accurate and relevant suggested replies.
How does Deskhero enhance search results?
Deskhero uses its advanced AI capabilities to enhance search results by utilizing structured data lists, custom fields, and user groups.
* This article provides an example of how a fictive company in the Advertising and related services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
