CreativeCogs deals with a large number of customer queries daily. To manage these efficiently, they use Deskhero's advanced AI capabilities. The AI leverages OpenAI Embeddings from various sources to generate suggested replies, significantly reducing the time spent on each ticket.
The AI also enhances the platform's search functionality, allowing support agents to find relevant information quickly. This is particularly useful when dealing with complex queries that require detailed knowledge about the agency's services.
CreativeCogs uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly, improving customer satisfaction.
The agency also uses the platform's user groups feature to assign tickets to specific teams or individuals based on their expertise. This ensures that customers receive accurate and helpful responses.
With Deskhero, CreativeCogs has been able to improve their customer support efficiency and quality, leading to increased customer satisfaction and retention.
How does Deskhero's AI help CreativeCogs manage customer queries?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies for customer queries. This significantly reduces the time spent on each ticket and ensures that the responses are accurate and helpful.
How does CreativeCogs use Deskhero's custom fields and structured data lists?
CreativeCogs uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This ensures that urgent issues are addressed promptly.
How does the user groups feature benefit CreativeCogs?
CreativeCogs uses Deskhero's user groups feature to assign tickets to specific teams or individuals based on their expertise. This ensures that customers receive accurate and helpful responses.
* This article provides an example of how a fictive company in the Advertising design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
