AdCrafters receives a high volume of customer queries daily. With Deskhero's advanced AI capabilities, they are able to manage this influx efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time spent by support agents on each ticket, improving overall productivity.
The AI also enhances search results, making it easier for support agents to find relevant information quickly. This feature is particularly useful when dealing with complex queries that require in-depth knowledge about the company's services.
AdCrafters also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them ensure that urgent issues are addressed promptly, improving customer satisfaction.
Furthermore, AdCrafters utilizes the platform's user groups feature to assign tickets to specific teams or individuals based on their expertise. This ensures that customers receive accurate and helpful responses.
With Deskhero, AdCrafters has been able to improve their customer support efficiency and quality, leading to increased customer satisfaction and retention.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This helps reduce the time spent by support agents on each ticket.
How does Deskhero enhance search results?
Deskhero's AI enhances search results by leveraging OpenAI Embeddings from various sources. This makes it easier for support agents to find relevant information quickly.
How does AdCrafters use Deskhero's user groups feature?
AdCrafters uses Deskhero's user groups feature to assign tickets to specific teams or individuals based on their expertise. This ensures that customers receive accurate and helpful responses.
* This article provides an example of how a fictive company in the Advertising design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
