DesignDynamo uses Deskhero's advanced AI capabilities to manage their customer support tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This not only speeds up the response time but also ensures that the responses are accurate and helpful.
DesignDynamo also utilizes Deskhero's comprehensive search bar, enhanced by AI, to quickly find relevant information. This feature has proven to be particularly useful when dealing with complex customer queries that require detailed information.
The firm uses Deskhero's custom email domains feature to maintain a professional image in their customer interactions. They also use the platform's user groups feature to assign tickets to the right teams, ensuring that each query is handled by the most qualified individuals.
With Deskhero's kanban board, DesignDynamo can visualize their ticket workflow and track progress effectively. This helps them identify bottlenecks and improve their processes.
By leveraging Deskhero's AI capabilities, DesignDynamo has significantly improved their helpdesk services, leading to higher customer satisfaction and loyalty.
How does DesignDynamo use Deskhero's AI to manage customer support tickets?
DesignDynamo uses Deskhero's AI to generate suggested replies for customer support tickets. The AI uses OpenAI Embeddings from various sources to ensure that the responses are accurate and helpful.
How does Deskhero's comprehensive search bar help DesignDynamo?
Deskhero's comprehensive search bar, enhanced by AI, allows DesignDynamo to quickly find relevant information. This is particularly useful when dealing with complex customer queries.
How does DesignDynamo use Deskhero's kanban board?
DesignDynamo uses Deskhero's kanban board to visualize their ticket workflow and track progress. This helps them identify bottlenecks and improve their processes.
* This article provides an example of how a fictive company in the Advertising design industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
