NewsAd Solutions has a vast knowledge base consisting of articles, policies, manuals, and presentations. Managing and retrieving information from this knowledge base was a daunting task until they implemented Deskhero.
The AI in Deskhero uses OpenAI Embeddings to analyze the knowledge base and generate relevant articles from Word, PowerPoint, PDF files, and even scraped website data. This has made it easier for support agents to find the information they need to resolve customer queries.
The AI also suggests responses based on the knowledge base, reducing the time spent by support agents on each ticket. This has resulted in faster response times and increased customer satisfaction.
The custom fields and structured data lists provided by Deskhero allow NewsAd Solutions to organize their knowledge base more efficiently. The comprehensive search bar further aids in finding the required information quickly.
Deskhero's REST API allows NewsAd Solutions to integrate the platform with their existing systems, ensuring smooth operations. The custom email domains feature helps maintain brand consistency in all communications.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the knowledge base and generate relevant articles from various sources. It also suggests responses based on the knowledge base, making it easier for support agents to resolve customer queries.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero includes a REST API that allows you to integrate the platform with your existing systems.
Can we maintain our brand identity in our emails with Deskhero?
Yes, Deskhero allows you to use custom email domains, helping you maintain brand consistency in all communications.
* This article provides an example of how a fictive company in the Advertising in Daily Newspapers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
