AdPrint Media receives hundreds of customer queries daily, ranging from ad placement inquiries to pricing details. Managing these queries was a challenge until they implemented Deskhero. With the platform's advanced AI capabilities, AdPrint Media can now quickly parse through tickets, categorize them, and suggest appropriate responses.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This allows it to find relevant content and generate suggested replies, greatly reducing the time spent by support agents on each ticket.
The custom fields and structured data lists provided by Deskhero enable AdPrint Media to organize their customer queries more efficiently. The kanban board further aids in visualizing the workflow and tracking the progress of each ticket.
With the help of Deskhero's comprehensive search bar, support agents can easily find the information they need to resolve customer queries. The advanced AI enhances search results, making the process even more efficient.
Deskhero's REST API allows AdPrint Media to integrate the platform with their existing systems, ensuring seamless operations. The custom email domains feature helps maintain brand consistency in all communications.
How does the AI in Deskhero improve response times?
The AI in Deskhero uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, and other sources of information to suggest appropriate responses to new tickets. This greatly reduces the time spent by support agents on each ticket.
Can Deskhero be integrated with our existing systems?
Yes, Deskhero includes a REST API that allows you to integrate the platform with your existing systems.
Can we maintain our brand identity in our emails with Deskhero?
Yes, Deskhero allows you to use custom email domains, helping you maintain brand consistency in all communications.
* This article provides an example of how a fictive company in the Advertising in Daily Newspapers industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
