Frosty Promotions receives numerous queries and requests from their clients daily. With Deskhero's user groups and custom email domains, they have been able to streamline their communication and ensure that the right team handles each request.
The AI capabilities of Deskhero have been a major asset for Frosty Promotions. The platform's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to generate suggested replies, greatly reducing the response time.
Deskhero's comprehensive search bar, powered by AI, allows Frosty Promotions to quickly find relevant information from their vast database of policies, manuals, presentations, and scraped website data. This has significantly improved their problem-solving speed.
Moreover, Deskhero's custom fields and structured data lists have enabled Frosty Promotions to better manage their client data. This has resulted in more personalized client interactions and improved client satisfaction rates.
In conclusion, Deskhero's advanced AI capabilities have revolutionized Frosty Promotions' helpdesk services, making them more efficient and client-focused.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does the comprehensive search bar work?
The search bar uses AI to quickly scan through all the available data, including tickets, knowledge base articles, and uploaded files, to find the most relevant content based on the search query.
Can Deskhero help in personalizing client interactions?
Yes, Deskhero's custom fields and structured data lists allow you to organize your client data effectively, enabling more personalized client interactions.
* This article provides an example of how a fictive company in the Advertising and marketing for the manufacture, distribution, sale, and import/export of ice cream industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
